Privacy Policy
This Privacy Policy explains what information AutoDispatch ("we", "us") collects when you use the AutoDispatch website and web apps, the AutoDispatch driver app and the AutoDispatch Connection browser extension (the "Service"), how we use and share it, and the choices you have. It applies to carriers, dispatchers, drivers, brokers, dealers, customers who send a shipping request, and visitors. Please also read our Terms of Service.
1. Information we collect
Information you give us
- Account and contact details: name, company name, email, phone, address, account type, and your profile photo or company logo if you add one.
- Business verification details: USDOT and MC numbers, EIN, broker bond provider and phone, dealer license number and state, truck and trailer details, and the documents you upload — for example driver's licenses or CDLs, W-9 forms (which can contain a Social Security or tax ID number), certificates of insurance, dealer licenses and business registrations.
- Load and dispatch information: pickup and delivery addresses and contacts, vehicle details and VINs, auction or lot details (such as lot numbers, PINs and buyer numbers), rates and pay terms, notes, and documents such as dispatch sheets, bills of lading and invoices.
- Shipping requests from customers: name, email, phone, pickup and delivery addresses, vehicle details, dates, budget and notes.
- Payments (AutoPay): AutoPay payments are processed by Stripe. Card numbers, bank logins and bank account numbers are typed on Stripe's pages and never reach AutoDispatch. For each AutoPay payment we receive from Stripe and keep a record of: the load it was for, the amounts and fees, the date and status, whether it was a card or a bank transfer, the card's brand, type (credit, debit or prepaid) and last four digits, the billing state, and the payer's name and email as entered at checkout. For a carrier that uses AutoPay we keep the ID of its Stripe account and whether that account can currently take payments; the business, identity and bank details the carrier gives Stripe stay with Stripe. Other "Billed" and "Paid" records in the Service are entered by hand.
- Messages and support: what you send us, and in-app notifications sent between users about loads.
Information collected through the driver app
- Location: while a driver is on duty in the app, the device's location (latitude, longitude, accuracy and, where available, speed and heading) is recorded about every 30 seconds. The app explains this before it starts, and drivers can go off duty at any time — nothing is recorded while off duty or signed out. Drivers can also turn off location permission in the device or browser settings.
- Inspection photos: photos of vehicles taken at pickup and delivery, stamped with the date and the city where they were taken, plus notes and damage marks.
- Signatures: electronic signatures from the driver and, where applicable, from the person releasing or receiving the vehicle, together with that person's name. A driver's saved signature can be reused on later inspections on the same device.
- Offline copies: inspections waiting to upload are kept on the device until they're sent.
Information collected automatically
- Sign-in and security data: login sessions and, for account security, may include IP address, approximate city and country, and device or browser type.
- Data your browser stores: we use your browser's local storage to keep you signed in and to remember preferences and recently viewed data so pages load faster. We don't use advertising or analytics cookies.
2. How we use information
- To provide the Service: accounts, load board, dispatch, team management, live maps, inspections, documents and notifications.
- To verify businesses (for example by checking FMCSA records and reviewing documents) and to prevent fraud, abuse and security incidents.
- To read dispatch sheets you choose to import and turn them into loads.
- To deliver documents users send through the Service (such as a bill of lading or an invoice). Those emails and their online pages may include a short note about AutoDispatch, such as a signup offer. We don't add the people who receive them to a marketing list.
- To send service emails, such as invitations, verification codes and documents you send to others.
- To provide support, keep records, enforce our Terms and meet legal obligations.
- To maintain and improve the Service.
3. How information is shared
With other users, as part of how the Service works
- Your team: a carrier's owner and dispatchers see the carrier's loads and drivers, including drivers' live location while on duty. Drivers-only dispatchers see only their assigned drivers.
- AutoPay payments: the carrier that is paid sees the payment's amounts, date and status, the payer's name and email as entered at checkout, and the card's brand and last four digits. The person paying sees the carrier's company name, the load number, vehicles, route and price.
- The other parties to a load: brokers, carriers and dealers on the same load see the load's details, the assigned driver's name and phone, inspection photos, signatures and documents. While a driver is hauling a load, the broker and the customer for that load can see the driver's location, name and phone.
- The load board: loads posted to the board, and a company's name, ratings and public profile details, are visible to other signed-in users.
- Customer shipping requests are shared with licensed brokers and verified companies on the platform so they can accept them. The broker who accepts a request receives the customer's contact details.
- Documents you send: when you email a bill of lading or invoice from the Service, the recipients get the document and a link to view the load's inspection photos online. The link works for 60 days.
- Ratings and reviews you leave are shown to other users.
With service providers who run the Service for us
| Provider | What for |
|---|---|
| Supabase | Database, sign-in and file storage (where all account and load data is kept) |
| Netlify | Website hosting and server functions |
| Resend | Delivering emails (invitations, codes, documents you send) |
| Stripe | AutoPay: setting up a carrier's payment account (including Stripe's own identity and business checks), taking card and bank payments, and paying carriers out. Stripe receives what a carrier or a payer enters on its pages, and from us the carrier's email and company name and a short description of the load being paid (load number, vehicles, route and price). Stripe uses that information under its own privacy policy. |
| Anthropic | AI reading of dispatch sheets you choose to import (the sheet's text or photo, which can include names, phone numbers, addresses, VINs and prices) |
| FMCSA (U.S. government) | Checking USDOT/MC numbers against public carrier and broker records |
| OpenFreeMap, Photon (komoot) | Map display and address suggestions (receive the map area or the address being typed) |
| NHTSA, Zippopotam.us | Looking up vehicle details from a VIN and city/state from a ZIP code |
| Google Fonts and public code libraries (jsDelivr, unpkg, cdnjs) | Fonts and page components; like any website, they receive your IP address when your browser loads them |
These providers may only use the information to provide their services to us.
Other sharing
- When the law requires it, or to protect the rights, safety and property of users, the public or AutoDispatch (for example to investigate fraud or theft).
- As part of a merger, acquisition, financing or sale of assets, in which case this policy continues to apply.
- With your permission or at your direction.
We do not sell personal information, and we don't share it for cross-context behavioral advertising.
4. The AutoDispatch Connection browser extension
The extension lets you import a load you've accepted on Central Dispatch into your own AutoDispatch account. It stores an API key you create in AutoDispatch Settings in your browser's extension storage, and only when you click "Import to AutoDispatch" it reads that one load's details from the page you're viewing and sends them to your account. It doesn't run in the background, track your browsing or read other pages. You can revoke the key in Settings or remove the extension at any time.
5. How long we keep information
- Account, team and verification information: while your account is open, and deleted when you delete your account (see section 7).
- Load records, documents, inspection photos and signatures: kept as business records of the companies involved in the load for as long as their accounts need them and as needed for legal, tax, insurance and dispute purposes.
- Driver location history: kept while needed to show and review loads, and as part of the load's records.
- Security and audit records: kept as long as needed to protect the Service and investigate problems.
- AutoPay payment records: kept for at least seven years for accounting, tax and dispute purposes, including after the load or the account they belong to is deleted.
- Customer shipping requests: kept while they're open and as part of the accepting broker's records afterwards.
6. Security
We use access controls so each account sees only what it should, encryption in transit, private storage with short-lived links for documents and inspection photos, and optional two-step sign-in for administrators. Profile photos and company logos are stored as public images so they can be shown across the Service. No system is perfectly secure; if we learn of a breach that affects your personal information, we'll notify you as the law requires.
7. Account deletion
You can delete your account from Settings, or email support@autodispatch.net from the address on the account. For your security, deleting from Settings requires that you signed in within the last 15 minutes.
What is deleted: your login, profile and contact details, verification details and the documents you uploaded for verification, your profile photo and company logo, the driver and dispatcher records of your team, and loads you posted that no other carrier has hauled.
What is kept: records that also belong to other companies — such as loads another carrier hauled for you or you hauled for someone else, with their documents, inspection photos and signatures — stay with those companies, with your account removed from them. We may also keep limited records where the law requires it or to prevent fraud.
8. Your choices and rights
- You can see and update most of your information in Settings.
- Drivers can go off duty in the driver app to stop location recording, or turn off location permission.
- You can delete your account (section 7).
- Depending on where you live (for example California, Colorado, Connecticut, Virginia and other states), you may have the right to know what personal information we have about you, to get a copy, to correct it, to delete it, and to opt out of its sale or use for targeted advertising (we do neither). You won't be treated differently for using these rights. To make a request, email support@autodispatch.net; we'll confirm your identity before acting on it. An authorized agent may make a request for you with your written permission.
9. Children
The Service is for adults (18+) in the auto-transport industry and people shipping a vehicle. It isn't directed to children and we don't knowingly collect children's information.
10. Changes to this policy
We may update this policy from time to time. If a change is material we'll give notice in the Service or by email before it takes effect, and the version and date above will change.
11. Contact us
Questions or requests about this policy or your information: support@autodispatch.net.