Privacy Policy

This Privacy Policy explains how AutoDispatch ("we", "us", "our") handles information when you use the AutoDispatch website, the AutoDispatch mobile app for drivers, and the AutoDispatch Connection browser extension. We aim to collect only what is needed to provide the service, and to keep your data secure.

1. Information we collect

Account information. When you create an AutoDispatch account, we collect information you provide such as your name, company name, email address, phone number, and (where applicable) DOT and MC numbers. This is used to operate your account and the dispatch features of the platform.

Load and dispatch data. We store the load, shipment, and vehicle information you enter or import so you can manage and track your shipments.

Bank account information. If you add a payout account, we store only a nickname, account type, and the last four digits of the account number. We do not store full bank account numbers or routing numbers.

2. The AutoDispatch mobile app for drivers

The AutoDispatch mobile app lets drivers employed by or contracted with a carrier sign in to view assigned loads, perform pickup and delivery inspections, and report their location while working. Its data handling is specific:

• Account sign-in. Drivers sign in with an email address and password (or with Sign in with Apple, where available). Authentication is handled by Supabase, our infrastructure provider.
• Profile photo (optional). Drivers can choose to upload a profile photo from their device's camera or photo library. The profile photo is visible to the driver's carrier and dispatchers.
• Camera access for inspections. During a pickup or delivery inspection, the app uses the device's camera to capture photos of the vehicle being transported. These photos are uploaded to AutoDispatch and are visible to the driver, the driver's carrier, and the broker who posted the corresponding load. Photos are stored in our private cloud storage and are not made public.
• Signatures. The app captures electronic signatures from the driver and (where applicable) the customer at pickup and delivery. These signatures are stored as part of the inspection record and are visible to the driver, the driver's carrier, and the broker who posted the load.
• Inspection notes and damage tags. Drivers may record written notes and select pre-defined damage tags during an inspection. This information is stored as part of the inspection record.
• Location data ("While Using"). While the driver is signed in to the app and the app is in use, the app collects the device's geographic location (latitude, longitude, accuracy, and, where available, speed and heading) and shares it with the driver's carrier and dispatchers so that loads can be coordinated in real time. Location is collected approximately once every 30 seconds. Location is not collected while the app is closed or running in the background. Drivers can disable location at any time in the device's system settings; the rest of the app will continue to function, but the live map will not show the driver's current location.
• What the app does not do. The app does not use the microphone, does not access contacts, does not access health data, does not display advertising, does not contain analytics tracking SDKs for advertising purposes, and does not sell or share personal information for advertising.

3. The AutoDispatch Connection browser extension

The AutoDispatch Connection extension lets you import a load you have accepted on Central Dispatch into your own AutoDispatch account. Its data handling is limited and specific:

• API key. The extension stores an AutoDispatch API key that you generate in your AutoDispatch account settings and paste into the extension. It is stored locally in your browser's extension storage and is used only to authenticate import requests to your own account.
• Load data you choose to import. When you click the "Import to AutoDispatch" button on a load you have accepted, the extension reads that single load's details (such as origin, destination, vehicle information, and pricing) from the page you are viewing and sends them to AutoDispatch to create the load in your account.
• What it does not do. The extension does not run in the background collecting data, does not track your browsing history, does not read pages other than where you actively use it, and does not bulk-collect data. It acts only when you click the import button, and only on the single load you choose.

4. How we use information

• To create and operate your AutoDispatch account.
• To provide dispatch, load management, and tracking features.
• To process loads you import, including via the extension.
• To communicate with you about your account and service updates.
• To maintain the security and integrity of the platform.

5. How we share information

We do not sell your personal information. We share information only as needed to operate the service — for example, with infrastructure providers that host our database and application — or where required by law. Load information you choose to share with another company on the platform (such as assigning a load) is shared as directed by you.

6. Data storage and security

Your data is stored using industry-standard hosted infrastructure with access controls and encryption in transit. While no system can be guaranteed completely secure, we take reasonable measures to protect your information.

7. Your choices

• You can revoke your extension API key at any time from AutoDispatch Settings, which immediately stops the extension from being able to import loads.
• You can remove the extension from your browser at any time, which deletes its locally stored API key.
• You can request access to or deletion of your account information by contacting us.

8. Children's privacy

AutoDispatch is a business tool intended for use by adults in the auto-transport industry and is not directed to children.

9. Changes to this policy

We may update this Privacy Policy from time to time. Material changes will be reflected by updating the "Last updated" date above.

10. Contact us

If you have questions about this Privacy Policy or your data, contact us at support@autodispatch.net.